Cannot find text and call history details in my account.

Rogcal · ‎12-09-2023

Just moved across from Plusnet who would provide call and text history when you logged into your account. Tried this with my EE account and nothing appears other than a request to ring 150 at the end of the month to gain the info I require on what numbers were called and texts sent with details of duration, date and time. Am I not looking in the right place for this info or is it that EE just doesn't provide this facility.

Northerner · ‎12-09-2023

Hi @Rogcal

Itemised billing is an additional service you need to pay a monthly fee to access. Speak to EE CS on 150 and they will add the service to your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-09-2023

Hi @Rogcal

Itemised billing is an additional service you need to pay a monthly fee to access. Speak to EE CS on 150 and they will add the service to your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Rashid414 · ‎08-11-2023

ok move me plusnet

Rashid414 · ‎08-11-2023

i need calls detail of my numbers please ending ***141

Leanne_T · ‎08-11-2023

Hi @Rashid414

You would need itemised billing to view your call and text history in your EE account and the bills. If you would like to set this up please call us on 150.

Leanne.