Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Help

My contract is coming to an end on 13th February, I pay my bill on the 15th of each month does that mean this months bill was my last or will I have to pay a last payment?

SIM only deal

Hi.im out of contract and happy with my phone. I was looking at the Phone SIM deals. I’ve tried looking through FAQ’s, help and community, but I can’t seem to find the answer. if I swap to a Phone sim deal can I keep my existing number? Or is a new s...

How long is the wait on the galaxy z3 flip

Hello can anyone tell me on how long the wait is for the galaxy z3 flip phone is please. I upgraded yesterday and wasn't aware that there was a back order as it said delivered within 24 hours. Quite disappointed to say the least. That this wasn't cle...

Contacting Collections Team

Hi, I've tried to contact the collections team via phone number but I can never get through. I'm ready to pay my debt, but this is making it basically impossible, as nobody ever replies to my calls, what can I do? I really appreciate any help, this i...

Resolved! transfer my EE Sim to another person

Hi If I transfer my EE Sim to another person, I will be charged because of this ? Thanks

Can’t view bills anymore

I used to be able to view my bills no problem. Now they just don’t open, not the latest, not the previous ones. Can someone help?Thanks.

Resolved! How can I check a previous bill statement ?

Ps 5 plus pay monts

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Paying lump sum

Hi all, I was wondering if you can pay off a ‘lump sum’, to lower the monthly cost of your phone contract? For example, I currently pay £57pm, & maybe I could put down another few hundred to lower it? If not it’s not a drama, I was just curious! Chee...

Resolved! End of contract and renewal

My watch contract is due to end in March this year and I don’t want to have a calling sim with it anymore.. will it auto renew on sim only? Or will it just end?