Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

Where is my bill I can’t find it

Resolved! Fraud

My namme is xxx xxxxxxxxx. I was shocked when i decided to upgrade my phone its saying i am suspended my bill account closed but i have no idea what your system says. Please check everything and make it right for me. I called you and stayed on the li...

invoice

they stole my cell phone and it took them 2 weeks to block my chip... and exactly on the day of my theft on 03/22/2023 my card bill was 39.31 which would be the monthly amount I pay... today 03/ 05/2023 I contacted them again to verify the change of ...

Payment Failure

Just made a payment for my bill and the app crashed but still took the payment from my account. Its done this 3 times!!

Resolved! Watch subscription

I want to cancel my Apple Watch subscription, I’m at the end of my contract now, how do I do this.

Resolved! Contract end date

Please let me know my contract end date.Thanks lots.

Resolved! Change my payment date

Change my payment date please on every month 26 normal me paying date is every month 17

Resolved! Billing & contract

Please change my debit date for 15th each month

Resolved! Leaving EE

How can I cancel my phone with EE

Resolved! leaving ee

Hello, I would like to cancel my ee contract.I currently have monthly direct debit for a small portable internet device that I don't actually use.therefore I would like to cancel this service please, but I am finding it very difficult to even speak ...