Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit

I noticed that the monthly direct debit that was supposed to be done at the end of the month did not go through because of insufficient fund in my account. Since it failed, is there any other day it can be done so I’ll make sure the money is there. A...

Resolved! Cancelling contract

Hi - my husband and I are emigrating to Australia in Jan 2023 and need to cancel/ pay out our contract with Ee. Can you help with this - thank you

B38 9SA

I need to help I owe 10 to my bill it will br paid on fri

Resolved! Over charged again

Once again I am being charged for bt sports and this was cancelled three months ago please forward full credit and cancel off account this has been cancelled three times over the phone

Billing

hello my contract ended on 29/11/2022. I called earlier to end the contract and again I was billed for the next month what's going on?

Resolved! Bill

Hi I can only pay £50 this month due to circumstances. Hope you understand

Resolved! Refund

Hi, I asked for a refund as I paid for the iPhone 14 pro max and it wasn’t in stock and I had paid £116 fee for it. I swapped the phone and they told me I would get that £116 back into my bank but it has been 11 days now and I have still not gotten m...

Resolved! Please how much is my bill this month

Pay as u go waiting for my contract

I tried ordering a new sim earlier but wanted 1'50 delivery charge and cantvguatee deliver coz if royal maulil so i said no betcoz my mother wernt here to pay bill which will be paid as soon She finished work so I got a top up card can I transfer dat...

Why am i on a buisnsss account

Hi for some reason my account is a business account and I am unable to get the add on I wanted for my partner for Christmas is there anyway I can just go on to the normal account and not this business one!