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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13976 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24652 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49190 Views
  • 55 replies
  • 13 Helpful

Change Of Ownership

Hello,I bought my ex partner a phone a long time ago and the contract has now ended however she wants to keep her number. She now has a new phone with EE and her own account but how do we change the number over? We live 150 miles apart so can't be to...

Resolved! Trade in

I upgraded from iPhone 11 to 12 a month ago and part of the discount is that I return the iPhone 11 in return package provided by EE. I’m still waiting for the bag I’ve called several times and asked for it to be re sent or if I can take iPhone to EE...

MazTee55 by • Investigator
  • 496 Views
  • 6 replies
  • 1 Helpful

Sim only

I’ve just bought an Apple iPhone 13 and want a sim only contract with EE. I have set up an EE account, but I’m not tech savvy and need help 

Phone bill

I need to put my bill on hold as my money circumstances have changed and I will just be charged too much on top.

Change to Sim Only

Hi, I have been informed I am ready for an upgrade. I want t change to Sim only plan, but I also got another sim attached to my plan for my daughter. Can I cancel her plan without any cost so I can get her a sim only plan? 

Drew861 by • Visitor
  • 327 Views
  • 2 replies
  • 0 Helpful

Delaying my next bill

Hello, I am really hoping to delay my next bill which is due on the 23/12/22. I am currently at the latter stages of my maternity and with my current financial difficulties I am going back to work early in the new year. I am currently on minimum SNP ...

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