Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Roaming charges following a trip to the Kent Coast

Hi, I recently went to Kent for a few days by the sea and recieved the welcome to France text. I've checked my bill and have been charged for 3 days of roaming but I wasn't abroad. Can anyone tell me how I can get a refund for these charges pleas...

Resolved! Affordability

I’m sick and can’t work I can’t afford my current package

Resolved! Contract change before phone arrives

Hey so I ordered an upgrade for my phone today, it hasn’t been dispatched yet but the contract changes have already started?

Account issues unable to make contact!!!

<span;>My phone contract came to an end so I went for an upgrade and selected a sim only deal. A few days later I recieved a sim card with a new number. Slightly confused I made contact with EE to be told that I had intact ordered a new line instead ...

Billing

I joined EE 2 days ago through BT not doing mobile contracts anymore. So why have I now received a bill that needs to paid by July the 2nd?

Being charged for picture messages not sent.

Hi,Can someone please explain to me how I'm being charged for sending 2 picture messages when I don't even send any text messages? I use FB messenger to text or send pictures.

Resolved! When does my contract end

When does my contract end

Resolved! Hallo

I want to upgrade

What is my plan 🤔

My bill

Last year I started a contract that includes my equipment and data. The charges for the equipment was 179,99. I paid every month for it. At the beginning was £15.30 then increased 19. In may 2023 I paid for the equipment credit for Samsung A13 Blac...