Change of plan

dposborne67 · ‎17-04-2023

Is there anyway to change from a Monthly mobile plan to PAYG, without having to make payment?

Chris_B · ‎17-04-2023

@dposborne67 if you’re still within your contract term, you’ll have to pay off that contract to the minimum term if that is what you’re referring to. If you’re out of contract you just need to call customer services and tell them you want to switch to pay-as-you-go you need to give 30 days notice so there will be only one payment for that 30 days. You’ll be refunded a part payment if you are charging mid billing cycle.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎17-04-2023

@dposborne67 if you’re still within your contract term, you’ll have to pay off that contract to the minimum term if that is what you’re referring to. If you’re out of contract you just need to call customer services and tell them you want to switch to pay-as-you-go you need to give 30 days notice so there will be only one payment for that 30 days. You’ll be refunded a part payment if you are charging mid billing cycle.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

dposborne67 · ‎17-04-2023

Thanks, Chris_B..

Eziza19 · ‎25-10-2023

Please I recently (yesterday) switched to EE network. I initially went for the unlimited and half price package and a contract was drafted. The next date given to me for activation I opted for the 12months contract to pay 17pounds and 25gig per month. But I discovered I made that decision without full understanding of things. Please I want to go back to the unlimited package. Please can you assist me reverting back to the unlimited and half price package.

I entered a contract for two sims. Please help me.

James_B · ‎25-10-2023

Hi @Eziza19,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to discuss your plan change.

They'll be happy to help.

James