Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Credit Check Referral

Good Afternoon Community Hope you've all had a good Christmas & New Year. I just needed some clarification. On Sunday morning I called EE and started the sign up process for a new Pay Monthly sim. I was told that the it had been referred to the re...

Re: Why is there a £2.50 charge per month for itemised billing service?

I knew nothing about this charge until I received my first bill. Is there no way to opt out of this?

How does EE use my credit file information?

In this post we’ll cover queries on your credit file, how contracts can affect your credit rating and how we can help if you are unable to pay your bill. How does EE use credit file information? EE uses customer data held by credit reference ag...

Contracts & Billing

Forum Posts

We are making changes to our international calling add-ons

Thinking of leaving EE?

EE Upgrades: All you need to know

Credit Check Referral

Re: Why is there a £2.50 charge per month for itemised billing service?

How does EE use my credit file information?

Cant see bill

Sim Plan Name query

Getting my EE number back

Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

EE not cancelling contract within 14 days cool off.