Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Pay as u go waiting for my contract

I tried ordering a new sim earlier but wanted 1'50 delivery charge and cantvguatee deliver coz if royal maulil so i said no betcoz my mother wernt here to pay bill which will be paid as soon She finished work so I got a top up card can I transfer dat...

Why am i on a buisnsss account

Hi for some reason my account is a business account and I am unable to get the add on I wanted for my partner for Christmas is there anyway I can just go on to the normal account and not this business one!

Faulty contract good as new phone

Hi all ,I got an upgrade to a samsung s22ultra good as new in October, it charged fine for the first few weeks then started to take hours to charge up ,I told ee what I thought was in the 30 days ,but they said it was 34 days after ,they want to fix ...

Contrac

My Contrac r change

Cxl D/D

Direct debit stopped oct 3rd, as parents now in care.no phone or broadband been in use prior to then for sometime also. EE trying to claim for 2months outstanding payments

Sun only

My contract is due to end 29/12 will it automatically change to sim only as I don’t want to upgrade

Netflix

I'm suddenly being charged £9 for Netflix but when I started my contract I was told it came free?

Resolved! Latest bill

I would like to see if I could get some extra time to pay the rest of my bill , Is this possible to ask for ?

Pay your bill

My account won’t let me pay my bill

Resolved! Upgrading

I am trying to upgrade my phone but it is saying I am not the account holder but when I got my Samsung galaxy s21 I was the account holder. Can anyone help?