Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancelling my mobile plan

I had recently done an upgrade on line which resulted in the next 2 weeks or more a nightmare! Firstly it was suppose to be an upgrade I was perfectly clear of this , instead you sent me a new IPhone 14 but as a second line ! Also I had problems stra...

Resolved! Roaming

Hi, I was abroad recently and used the £2.29 per day roaming.However, I am back home and unsure if I am still being charged for roaming when I am home.I have searched and searched without success to find out.help please?

Re: Beware of EE Limited's Deceptive Pricing and Unfair Price Increases.

I complained yesterday about a price increase so soon after rearranging a new contract. Today I have 'no service'. I restarted my phone and it worked, then back to 'no service'. Following online advice I reset the network, it worked and then back to ...

Costs of billing

Hi. Firstly this is all new to me, secondly I've never considered ringing about my constantly rising monthly bills, let alone seeking other providers. I'm on a sim only and seriously need to seek a cheaper traffif. Please can you help me ASAP.

Apple watch

Contract expires 1st July, surprisingly heard nothing from we regarding this - please contact me regards

Resolved! Need my contract start date

Need my contract start date

My bill

I can’t access my bill

Need to get all my accounts up

My plan is not correct?

Hi recently joined EE and everything is ok apart from my plan that is showing 50GB instead of 100GB, is that a system issue or something else?

Resolved! How to access my complete bill history?

I've had my EE mobile account since 2016 and would like to access my old bills. I've had my EE broadband account since 2019 and again, I'd like to access old bills. When I log in, I can only access the last 2 years or so which isn't helpful. How may ...