Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills

Why increase my bills

End of my contract

I'm thinking of leaving ee as I'm having no end of problems getting onto the app and this is no good to me . What can you do to make me want to stay .

How to cancel after 3 weeks

I recently purchased a phone and contract with ee as a new customer and I'm really really disappointed. The phone doesn't hold charge, I can never get it above about 75% and then it sheds really quickly. The network connection is sketchy too, and I w...

Contract

Resolved! Why can't I add an additional product?

so I rang EE about a product my partner had upgraded to. In conversation the woman at EE said I'm eligible to add additional products to my account. I mentioned I'm in an IVA so would that not matter. She said no because I've been an existing custome...

Resolved! Transfer Number

Hy i am vandan, I have xxxxxxxxxxxxthis number transfer from my friends name and his name is patel xxxxxxxxxxxx, what is the next step, can you please help me. Thank you [Mod edit: Please do not share personal details as your posts are visible t...