Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! When does this contract end?

Resolved! I want to delay my upgrade

I want to delay getting my upgrade for about a month is this OK.

Leaving EE

I recently joined O2 and requested to port-in my existing number from EE. That’s been completed and I’m now up and running on O2 with my old EE number. I haven’t yet cancelled my EE contract but now can’t seem to because my number is no longer recogn...

Resolved! Esim in store

Can I go in store take a sim only contract and get an Esim straight away?

Upgrade

HiI'm due an upgrade on my S20. I'm having issues upgrading as it states I have an S8 which isn't true.My previous contract was on the S8 but I currently have the S20Could someone resolve this please.

Phone bill

My phone bill was supposed to come out on the 31st December 2022 through direct debit, on ‘My EE’ it shows that it’s been “Paid” but my bill payment hasn’t left my account, I would like to know if it’s actually been paid, or not? I don’t think the a...

Upgrade

Trying to upgrade with the winter sale samsung s22 ultra was £71 now £57 with £30 upfront but when I proceed to checkout the discount isn't applied. How do I fix this?