Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60593 Views
  • 69 replies
  • 14 Helpful

Resolved! Re: Sim only

I would like a sim only plan. My friend has unlimited everything for £18 a month

Ee upgrade more than new customer

Upgraded to Samsung galaxy s23 and my upgrade contract is more expensive than a new customer. The 14 days have passed so I can't cancel the upgrade. What are the chances they would match the new customer priceRidiculous that a long term (12 year cust...

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Ceedit card

Hi i bought an ee sim card and when im filling the credit card info and click confirm it redirect me to the filling parts

lhomel by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

Phone

Hey I am contacting regarding a contract that's on my account that isn't me, I believe I've been being charged for this, I have never seen or used this number, can this be looked into please as I believe this could possibly be fraud. The number of th...

Re: Not connecting to 5G network

This is common ee practice, some say, since it merged with bt.Pushing towards closing cases before issues resolved, sign a contract and then switch you to slower speed, will not update their coverage issues map although have been working on fixing a ...

ASDKJFLS by Contributor
  • 360 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancel a plan

I have 3 EE products with you, 2 x phones and a tablet.  The tablet contract has ended and I wish to cancel this plan.  How do I do that please?

JParkes3 by Visitor
  • 1097 Views
  • 3 replies
  • 2 Helpful

Resolved! sim only upgrade

I want to upgrade my.bros sim will he recive a new sim or will it take over the old sim contract

robo29 by Investigator
  • 402 Views
  • 1 replies
  • 0 Helpful

Resolved! Leaving EE when contract ends

How do I go about ending my contract or moreover, not renewing my contract in August when it ends?I'd also like to keep my number. How do I do this please?Thanks

LH6978 by Explorer
  • 615 Views
  • 3 replies
  • 1 Helpful