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Charge extra

Asifkhan2525
Visitor

‎18-10-2023 05:16 AM

my contrac is monthly £21 and they said that  month we charge u £10 but now isee my bank statement was £14.90 can u explain that to me 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎18-10-2023 07:23 AM

@Asifkhan2525   No we can not as this isn’t customer services it’s a public forum and we have no idea what you’re on about let alone have access to your EE account.   You’ll have to speak with customer services about this.   150 from your device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎18-10-2023 08:30 AM

Hi @Asifkhan2525 

Thanks for coming to the community. 

Do you have any extra charges showing on your bill? 

Is this your first bill with EE? 

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-10-2023 11:12 AM

It's probably the month in advance for the current billing period + the days since you joined before your 1st bill. 

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