Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

how do I cancel a charity payment?

i have £3 pm going out to a charity which I want to cancel. Any ideas? thanks

Suspended

Paid my bill. Phone still suspended 24h. Hanged on phone 3 times up to 40 min. No one answer!!!

Bs2 9du

Resolved! I need to cancel one sim

Fraud call and excessive charge

On 15 November at 11.29, I have been charged £6.73 for a 1 sec call to number 09015 450 260, which I would not deliberately have made. Has anyone else experienced this and is there any way I can recover the cost?

Paid my bill any idea how long my service will take to come back

Resolved! Changing ownership

Hi. I would like to change ownership on one of my mobile phone contract

Cancel plan

How can I cancel my monthly plan

What is wrong with basic customer service?

What is wrong with EE customer service? It disgusting.Live Chat can't do anything, they can't even arrange a call back. It's a total waste of time that is at least 3 minutes between messages. Just close it down.Same with first contact customer servi...

Suspended

Paid my bill, but account still suspended. Tryed to contact EE customer service. In 40 min time no one answered. When my bar will be leafted?

Contracts & Billing

Forum Posts

We are making changes to our international calling add-ons

Thinking of leaving EE?

EE Upgrades: All you need to know

how do I cancel a charity payment?

Suspended

Bs2 9du

Resolved! I need to cancel one sim

Fraud call and excessive charge

Paid my bill any idea how long my service will take to come back

Resolved! Changing ownership

Cancel plan

What is wrong with basic customer service?

Suspended

Hi want to pay my bills

Contract

BAN spend?

Billing

Download my bill