I cancelled at end of 24m contract, why am I still be charged 2months later?

[chistery]

Hi @Wendyflett  How did you cancel? Did you get confirmation from EE that it was cancelled?

[Wendyflett]

Hi. It was by telephone on 4th August. The guy I spoke to told me that my last payment would be on Septembers bill. I ‘think’  I had a letter but no messages  or emails but I would have to check. 

[bristolian]

If you have given 30days cancellation notice and this has not been acted upon, then you have valid cause for query with EE CS. They have access to your account.

[chistery]

Did you cancel and just want the number to terminate, or did you request a PAC to take the number elsewhere?

If you asked for a PAC, and not used it, EE wouldn't cancel the account and it would just roll on again.

As @bristolian says though, contact EE and ask why and let us know what happens.

[Wendyflett]

It was just a straightforward cancellation for a tablet.  

[Katie_B]

Hi @Wendyflett. 

Please give our customer care team a call on 150 and they will be able to look into this further. 

Katie