Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61329 Views
  • 69 replies
  • 14 Helpful

R

My roaming was for a month in May while in Spain it was cancelled and you have still been taking it out.

Resolved! payments

i got contract and payed my £20 upfront i then got my first monthly payment two weeks later which should’ve have been end off month now my next payment is in 2nd august which was 20 days after my last payment why am i getting money out so often when ...

Contract and billing

My watch Contract has been finished last Month I have forgot to inform EE to cancel my contract and I haven’t received any Email are text message about my contract ended up this month something like that now I contacted EE customer service. They are ...

gulshan by Visitor
  • 394 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

Hi I’m due an upgrade. I have an 1 phone 11, but I wish just to get a new I phone 11 . is that possible 

Resolved! Tablet contract

Hi, I have a tablet on contract that I believe has finished but wanted to make sure that it was cancelled and that I won’t be charged anymore. 

Mounty1 by Visitor
  • 441 Views
  • 1 replies
  • 1 Helpful