Upgrade

AaronDM91
Investigator
Investigator

‎16-10-2023 08:24 PM

I had to get in touch to find out my upgrade date as it’s no longer available to see in the account (annoying) and was told the date and also told “I would suggest that you please upgrade after 7 days for better deals and offers.” And apparently this is because better offers would be available. Is there any truth to this? Because it just raised more questions which the agent couldn’t answer 

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4 REPLIES 4
Christopher_G
EE Community Support Team

‎17-10-2023 08:22 AM

Hi @AaronDM91 

Welcome to the community.

I'm not sure how you would get a better deal seven days after your upgrade date.

Chris

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Chris_B
EE Community Star
EE Community Star

‎17-10-2023 08:54 AM

@AaronDM91  Just text UPGRADE to 150 to see your update date.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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AaronDM91
Investigator
Investigator
In response to Christopher_G

‎17-10-2023 09:47 AM

My thoughts exactly. Unless they’re saying deals change in this time? They wouldn’t explain it 

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AaronDM91
Investigator
Investigator
In response to Chris_B

‎17-10-2023 09:47 AM

Thanks. As I got annual upgrades that’s the only info that would give me

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