Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I lost my connection

Hello, This is xxxxxxxx xxxxxxxxxx and my phone number is xxxxxxxxxxx. Actually, I have no Internet and am unable to call anybody. I call 360 for payment but it said that I should pay 38£, but for last two months I just paid 15£. I’m a student and I ...

Upgrade of sim plan

I have just upgraded my Sim from 150 gb to unlimited but it does not show...whenever im checking my plan it stayed the same but my payment changed (was 18, now it became 20 but if it will be unlimited should have been 25.20). Now it will not let me u...

I feel like I've been lied to!

So last Month, I was called by an EE rep, giving me the speech of"You've been with us for so long we now regard you are a Premium/Platinum customer"You know that speech that gives you warm fuzzy feeling inside, So he started to rattle off what he had...

Community

I don’t want to be part of a community, I just want to be able to manage my account and send data to other people in my plan. I can’t do that while you are upgrading the app and my son can’t go to school as I need to be able to send him data so he ca...

New Sim

HiMy current contract has expired and I was about to change my Plan to a 12month pay monthly. But before I do, will this plan just move onto my current sim or will I need to wait for the new sim to arrive as I'm currently out of the country and don'...

Resolved! Split my account

Hello I currently have 3 accounts with EE as I pay for my brothers and sisters account. Now they are 18 they want to pay their own bill. How do I go about splitting it onto there banking details?

Re: Upgrade

Hi have trouble with my phone was sent a new sim card but phone still how much will cost end this contract and start a new one to get a new need phone because of my health thanks

wifi

I recently visited EE shop and increased my data allowance to 5GB, I'm sim only after having a contract for well over 25 yrs. I now find my phone has no connection, can only phone which basically means a waste of time???extremely unhappy with this ...

Resolved! Direct debit

I noticed that the monthly direct debit that was supposed to be done at the end of the month did not go through because of insufficient fund in my account. Since it failed, is there any other day it can be done so I’ll make sure the money is there. A...

Resolved! Cancelling contract

Hi - my husband and I are emigrating to Australia in Jan 2023 and need to cancel/ pay out our contract with Ee. Can you help with this - thank you