Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Network

Is ee any good?

Pay gor more data

cancellation

i ordered one sim only unlimited for £14 a month but on the confirmation email it says there is two of the same contracts and i have two packages, i want to cancel one of them because it’s unwanted and i didn’t add them

Cancel a number

How do I cancel a number off my plan

Late payment fees every month before my bill is due!

Every single month my bill is hiked up with a ‘late payment fee’ of £7+ which appears about a week before my bill is even due! I can’t afford to be paying extra when my bill is so high to begin with. And getting hold of EE is always a pain as I can n...

I think you're joking.

EE, how come my bill got from £365 to £928?! i cannot afford this! also, i have paid last month bill. how come that balance is still there?!

account charge

what is an account charge been with ee for years and first time getting an account charge any help please

Phone bill

I can’t pay, my card has being lost and cancelled, so just waiting for replacement

Resolved! Extra Charges

Where can I now find the running total of my extra charges before my bill is calculated/posted as I was able to do before?

Finished contract

Hi, my watch plan contract has ended but I’m still paying £30 a month for it, how do I lower or cancel that? It’s an added on my phone contract