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My account has been suspended as I didnt pay the full amount

CaraRayner
Explorer

‎15-10-2023 04:00 PM

 
0 Helpful
3 REPLIES 3
Paulg0
Established Contributor
Established Contributor

‎15-10-2023 04:01 PM

https://ee.co.uk/content/dam/everything-everywhere/documents/managing-debt.pdf

 

0 Helpful
Northerner
Grand Master
Grand Master

‎15-10-2023 04:02 PM

Hi @CaraRayner 

There is no account access on these forums. You'll need to speak to EE CS. 

https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Chris_B
Grand Master
Grand Master

‎15-10-2023 06:31 PM

@CaraRayner  Did you call customer services to inform them you couldn’t pay the full amount?    If not you have broken the T&Cs of the contract you agreed too and EE have acted upon the T&Cs as laid out in your contract. 

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