My account has been suspended as I didnt pay the full amount

CaraRayner
Explorer

‎15-10-2023 04:00 PM

 
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3 REPLIES 3
Paulg0
Established Contributor
Established Contributor

‎15-10-2023 04:01 PM

https://ee.co.uk/content/dam/everything-everywhere/documents/managing-debt.pdf

 

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Northerner
EE Community Star
EE Community Star

‎15-10-2023 04:02 PM

Hi @CaraRayner 

There is no account access on these forums. You'll need to speak to EE CS. 

https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star

‎15-10-2023 06:31 PM

@CaraRayner  Did you call customer services to inform them you couldn’t pay the full amount?    If not you have broken the T&Cs of the contract you agreed too and EE have acted upon the T&Cs as laid out in your contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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