Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sending photos

I’m assuming sending pictures is included in my unlimited texts, mins and data plan?

Upgrade

Good afternoon,I’m looking to upgrade my phone but it says the account holder would have to log in and upgrade for me, but I am the account holder so I don’t know what to do. thanks Sophie

Resolved! More data on a SIM only

I'm 6 months into a 24 sim only plan and want to add more data - If I upgrade to another sim only with more data will have to pay off the remaining 18 months - or can I just change my current plan and add more data.

Still can't make calls after paying my bill yesterday

I paid my outstanding balance yesterday and still cannot make calls 24 hrs later.

Resolved! EE

I

Seriously?

I am very disappointed with EE! I have just signed a new contract in store and got a new iPhone 14.As soon as I got home, I realized I made a mistake. I returned to the store next day and asked if I could swap iPhone 14 for iPhone 14 pro. I was never...

Resolved! Sim only upgrade

The Sim only upgrade options say the fiest 3-6 months are half price.does this mean that the monthly amounts shown will be less, or so the monthly amounts offers factor in the discount?thank you

Monthly payments

Just asking how much bill is every month please

Bills

Resolved! Account holder

I changed my phone number a few months and am now paying for my own bills but it says I am not the account holder and I cannot do anything on the app or on the website everything is blocked or inaccessible and it is ridiculous at this point nothing w...