Billing date

[Patt1]

Hi, normally my bill appears on my account early morning on the 9th of every month but today no bill has appeared yet, anyone else have their November bills come through? I know I should give it 24 hours but just wondering. 

[Chris_B]

@Patt1  You are billed every 30 days so expect it to change.   When you oil out this contract you would have got information stating on or around that date.  

[Patt1]

On the 9th of every month is my billing date & it always appears early morning on the 9th of every month. My contract says 9th of the month whether is 28 days in February, 29th if a leap year or months with 30/31 days. I have been with EE since January 2016 & my bills always arrive on the 9th.

[Katie_B]

Hi @Patt1. 

Welcome to the community. 

I am sorry to hear your EE bill is not showing yet. 

This should be available soon. 

Katie

[Patt1]

Just spoken to an EE agent via twitter who said the system for billing was upgraded last night & that there is a delay in bills being generated. Advised me to wait 24 hours & get back to them if still no show.

[XRaySpeX]

Quite right! Billing on contract is on same day each month regardless of length of month, UNLESS something goes wrong as you say.

[Patt1]

Bill appeared today 🙂

[Christopher_G]

Thanks for letting us know, @Patt1 🙂

Sorry for the delay.

Chris