Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

I need PDF format bill

Resolved! 2022: no paperless billing from EE without calling customer service?

Just a simple form that would take any developer about a day's work is apparently still not available on EE's website. Do I really have to call 150, and waste your customer services staff's time, just for the sake of a one-time switch?

Vulnerable customers

EE does not support Vulnerable customers as i have autism and i have not been treated well by EE DON'T USE EEE

Driving licence rejected in EE store

Not sure if I have selected correct section for this.My phone went swim-a-bout at a beach in the UK, a few hundred miles from home.No problem I thought - I'm way past end of contract on my SIM only contract so I'll pop in to the local EE store and as...

Resolved! Alison help with bill

Can anyone help me in the right direction with my contact bill . I’m struggling at the moment and struggling real bad to be able to pay it and get on top of it .

Resolved! Discount

Please may I have the discount I'm entitled to applied to my bills. I have BT broadband and landline and EE mobile

Mobile contract

I accidentally took out a second contract last year, thinking I was upgrading.(under a lot of mental strain at the time). I tried to sort it via the e-chat but to no avail.My original agreement is now out of contract, and I would like to reduce my c...