All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
can i swap sim cards between devices?
I have had the same problem for over 2 weeks now where I cannot upgrade on the app or via the EE website. All I get is "Sorry we couldn't find that page" However when I do this without being logged in, I can view the phones, only when it is logged in...
When I go to my app or login online it wont allow me to view the paper version of my bills, it just says "sorry, we can't display your bill right now". How can I fix this?
Just received this email, yes I'm with EE. But account not in my name, don't have a direct debit set up with them.And there's no problems with my bank or account.No I didn't click on link, this email went straight into trash.Was wondering if anyone e...
Why am I still paying full price after my 24 month contract went beyond 24 months in November last year? Surely the phone part of the contract is now fully paid for?
Hey everyone, I need to access an invoice from a few months ago but my EE account is closed. When I try to access any billf rom my portal it says:'Sorry, we can't display your bill right now''For your billing information text BILL to 150.' How can I ...
Hi I’m switching to a sim only plan for my upgrade as my phone is fine at the moment, should I decide to go back to a plan including phone can I change back to this at any point further down the line ?
I’ve got 3 contracts out any chance I could swap 2 of them to a different card and under someone else’s name?
I did a trade in on my new contract and I did everything they told me to do even sent it recorded delivery and there saying that I haven’t sent it back yet. I have checked on Royal Mail and it says it was received the day after what do I do
I have just opened a new pay monthly account with EE. Just got my number transferred this morning. My account shows I have extra charges of £5.40. No way to see what it is. Anyone know what is going on? Richard123
