Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Transferring number registered under a different person

Hi there, I’m in a similar situation except the number is registered to my account as a pay as you go number and I’d like to transfer the number to a different ee account for my friend to use as I’ve not used the number myself. Will I need to contact...

monthly cost

For some years I have been paying an increasing amount monthly and am now paying over £10. I have found another provider who will charge me £3.38 a month. Can EE match this?

Contract

Hi, I would like to know why I am paying almost £100 for this month, as I remember when I signed this contact the amount was around £60-£70.

Resolved! Contract expiry

Hi,My 24 month contract has come to an end. So I presumed that my monthly instalments would be reduced, to sim only, as the device is now paid off. please can you confirm, if not would be looking to cancel. thanks

Taken out a new upgraded contract / no BT sport

Really disappointed since learning that my £55 per month new contract upgrade doesn’t even include BT Sport!!!what actual benefits do I get from EE???expensive monthly payments and not really a lot given back, even for loyalty. so disappointed

Resolved! I want to stop my contract and start PAYG

Apple payment method

I have a problem with using my ee phone number as a payment method in Apple Store. System says contact your operator.

Resolved! Please can you reduce my bill each month

Resolved! End contract

Terminate 2nd contract

Dear EE I have been a loyal customer of yours since you operated under the Orange brand, from around 1999. This was under my maiden name should you wish to check! My current account is in my married name and I am on the whole very happy with the se...