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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8070 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18191 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35171 Views
  • 49 replies
  • 11 Helpful

New account - extra charges

I have just opened a new pay monthly account with EE. Just got my number transferred this morning. My account shows I have extra charges of £5.40. No way to see what it is. Anyone know what is going on? Richard123

Upgrade

Trying to upgrade before my contract ends on the 1st March, every phone I click on it says "sorry no suitable plans available"

Sarah822 by • Explorer
  • 220 Views
  • 3 replies
  • 0 Helpful

Upgrade

Trying to upgrade but when I log into my account it tells me I'm not the account holder . I have been with ee for years , I'm not sure how to sort that 

Friends and family disxount

Hi,really hope tou can help.i recently took out a new monthly phone Contract and received a friends and family discount code to pay.however I had multiple issues applying and was advised to go in store to do.i now can't apply the discount and use 2 s...

Thebros by • Visitor
  • 223 Views
  • 1 replies
  • 0 Helpful

Just upgraded online

Hi just upgraded online earlier s22 ultra With £50 upfront when it asked to confirm on banking app which I did then the order disappeared on ee app, so upgraded again as ee system went down first time , this time everything went through but now on my...

Awaiting confirmation

HelloAt wednesday 02.02.22 ive got new contract with samsung galaxy fold 3, got confirmation message but in online tracker it keep saying awaiting confirmation, any way of speeding it up?

Resolved! Early Upgrade Enquiry

Hi.So, I have anytime upgrade on my plan, at the moment it's pay £200 to upgrade however within the next 2 weeks will take it to £100. Now I know this includes handing my current phone back, however I got free headphones with my current phone. I've h...

PaintOfCoat by • Established Contributor
  • 715 Views
  • 2 replies
  • 0 Helpful
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