Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My contract has been finish

My contract ends April 24th. I don't want to upgrade. All I want is a SIM card and a cheap 12-month internet contract. What should I do? Because that month I won't be in UK.

Resolved! Hi i like to change my address because I no longer live at the old address

Upgrad

Hi, i want to know why I can’t see when i will be eligible for an upgrade

Cannot return to store

I went into the store and got an upgrade on what I thought was a good deal. I signed the contract and took it home but it has been left all boxed up.My wife showed me a much better deal online so I rang the store but are refusing to let me return it ...

Upgrade

Hi. My contracted ended last August but on my ee account it says that I'm not yet eligible for an upgrade. Is that correct?ThanksPaul

Resolved! End of contract

Resolved! Add ins on my bill

How do I find out what these are actually for?

Unable to sign in

I upgraded recently with the addition of re perk as I work for the NHS. I received a email asking me to confirm my number however I am unable to sign in to ee perk after repeatedly trying.

Bill last month I was charged ,£75 which was paid again 2:17 ded but i

I paid £75 last month which was refunded a EE mistake now I've got late charges & been charged £75 again, I'm disabled & struggle with no phone plz call 07

Resolved! Bill

Could you tell me my payments for each month please