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Contract upgrades

Flossyfee80
Explorer

‎23-11-2023 08:55 PM

Why does it cost more to upgrade when your an existing customer than it does to start a new contract with EE I’ve looked and to get the same deal through upgrade it’s at least £20 more then doing it as a new customer surely you should be looking after your existing customers better seems I may be looking at a new provider 

3 REPLIES 3
Northerner
Grand Master
Grand Master

‎23-11-2023 10:13 PM

Hi @Flossyfee80 

It depends on the value you bring as a customer. if you speak to EE CS on 150 they will discuss what options or discounts they can offer.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Cameron1989
Visitor

‎23-11-2023 10:38 PM

Yep same issue for me and also when they gave me an option to trade in my old phone iPhone 12 Pro Max it also costs more. How does this that work lol. I certainly will be leaving if this goin to be the case. Shocking!

0 Helpful
Christopher_G
EE Community Support Team
In response to Cameron1989

‎24-11-2023 09:19 AM

Hi @Cameron1989 

Have you spoken to our Mobile Care team on 150? They'll run through some options with you.
Chris

0 Helpful