Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My contract ends next month and dont want to renew do EE let you know

Billing

Can I have my phone unlocked

No sim signal

I just paid the outstanding bill. But I have zero bars of signal. Tried reset.

My EE bill January/February

I have been sent a bill for £26.44However, I transferred over to Utility Warehouse on 3/1/2023.Please can you re-calculate my bill,Regards JR

Itemized bill

how do i get my itemized bill for Jan 2023?

Bill

Why my outstanding bill is 19.70

Roaming charges

My balance keeps showing charges while I'm abroad yet I am paying for roaming abroad,?

Where can I get a refund for an unused Apple Music subscription?

Hi upgraded my partner's phone today and noticed that she has been paying £9.99/ £10.99 for Apple Music for over 2 years! A mystery as she does not use Apple Music and has never even listened to music on her phone.She called EE and was told to speak ...

Upgrade

Do advises not call you now when your out of contract

Re: Increase in monthly charge

I'm on a sim only plan, £22.50. Which is going up by nearly £3 . My wife's plan has gone up so much we can't really afford it any more so I'll be looking into way to mitigate that next week. It ends in July or August, but they still want over £200 ea...