Query about pay as you go

[Zoivlachou11]

I made a direct payment from my online account after my direct debit didn’t go through, but I’m receiving messages from EE  asking me to pay again. 

[Christopher_G]

Hi @Zoivlachou11 

Welcome to the community.

Is it definitely a pay as you go account? You can only have Direct Debit on pay monthly contract accounts.

Chris

[Zoivlachou11]

Apologies I’m on a contract not paying as I go.  

[Katie_B]

Hi @Zoivlachou11. 

Thanks for confirming. 

Are you still receiving these messages?

Did your manual payment leave your account?

Katie

[Zoivlachou11]

Yes the manual payment went through. 
The last day I received a message was on Tuesday 

***This is an important message about your Direct Debit to EE: unfortunately, the reattempted Direct Debit has failed. Please call 360 from your EE phone to make a payment as soon as you can. Failure to make payment by your due date can result in late payment markers on your credit file. You will need to set up your Direct Debit again for next month. Thanks.***

[Christopher_G]

OK, thanks for explaining some more, @Zoivlachou11 

I recommend speaking to our Mobile Care team so they can search for the payment and make sure it's allocated to your account.

Chris