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Query about re-ordering earphones

KClunie
Visitor

DPD lost the earphones I ordered, so now I have been issued a refund and advised to re-order.

When I placed the initial order I had a 20% off code so what I really want to know is who the hell do I speak to to ask if this code will be re-usable/replaced under the circumstances. At this point I'm just so frustrated at how obnoxious it is to find who I need to contact and how. Any advice will be greatly appreciated.

1 REPLY 1
Katie_J
EE Community Support Team

Hello @KClunie. 

Thanks for coming here. 

I'm sorry to hear your Earphones have been lost in transit. 

What discount code did you have?

Did you purchase via EE Marketplace?

Speak soon, 

Katie