20-07-2026 03:44 PM - edited 20-07-2026 03:46 PM
DPD lost the earphones I ordered, so now I have been issued a refund and advised to re-order.
When I placed the initial order I had a 20% off code so what I really want to know is who the hell do I speak to to ask if this code will be re-usable/replaced under the circumstances. At this point I'm just so frustrated at how obnoxious it is to find who I need to contact and how. Any advice will be greatly appreciated.
20-07-2026 04:58 PM
Hello @KClunie.
Thanks for coming here.
I'm sorry to hear your Earphones have been lost in transit.
What discount code did you have?
Did you purchase via EE Marketplace?
Speak soon,
Katie