Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 84885 Views
  • 61 replies
  • 130 Helpful

Google pixel 10 pro deal how to claim?

I've upgraded to a google pixel 10 pro and have seen there's a deal with the pixel snap and the pixel buds that can be claimed how do I go around claiming those or doesn't it count towards an upgrade?? link to the ad - https://youtu.be/h9ri5WG-pZg?si...

Vigilized by Investigator
  • 463 Views
  • 1 replies
  • 0 Helpful

Resolved! EE perks

Good MorningI am trying to get in to my EE perks account with no joy. I have had customer services fill in 2 forms for me to get this issue rectified. This needs sorting ASAP. Please can somebody help.Thanks

Cirsty1 by Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Resolved! TNT sports activation

Hi,I am having issues with activating tnt sports, i get " there is a technical" fault after I have entered the OTP. There seems to be lots of posts about this but no actual fix. I have tried what other posts have sugguested but it didnt work for me.

Resolved! Pixel 10 earbuds

Hello I just upgraded to the pixel 10 and was told by the chap on the phone that I am entitled to free earbuds, however there is no advice or literature to say how to claim it.

Ash0ley by Visitor
  • 595 Views
  • 5 replies
  • 3 Helpful

Resolved! EE Perks

Can anyone help me to get EE Perks to work? i cannot log in or obtain a reset password, checked junk and spam and nothing. Please???

V77 by Investigator
  • 1030 Views
  • 7 replies
  • 2 Helpful

Resolved! Re: EE perks code not generating

Hi Please can someone help as I'm having the same problem with my NHS EE perks account. It says "unable to retrieve codes" and contact representative but don't don't who this isThanks in advance!Natalie 

Resolved! Free Earbuds

I have just changed my phone (15th January 2026) from a Google Pixel 7 to the Google Pixel 9a, which came with free Google buds. I wasn't told how to claim these or if they would be sent on to me. Can you advise please?

Bexi90 by Visitor
  • 505 Views
  • 1 replies
  • 2 Helpful

Resolved! EE cyber security

I have added Norton cybersecurity to my EE account. When I open up the website, I immediately get a notification “Attention needed”. This almost immediately disappears and then I get a message that I’m fully protected. Is this correct?

GGW1 by Investigator
  • 504 Views
  • 1 replies
  • 1 Helpful