@Twi5ted5oul Allowing for the cooling of period to be reached ( 14 days after you got the device ) the claim will be set in motion. You ordered on the 15th but when did you get it ? As 14 days have to passed first before the claim can be set in motion at Samsungs end. You then and I’m guessing at this but it’s usually up to 30 days after the claim has been accepted you get what’s offered.
The closing date is just when the promo ends ie you can’t make a claim after this date. This doesn’t affect you as you’ve claimed before this date. You could claim on the 25 and still be accepted for the offer.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
