How to transfer my 30-day plan to new phone

[hc031]

I want to upgrade my Oppo phone to a Samsung Galaxy A16 or A17.  I have an EE 30 day plan at £5 per month and I do not need anything more.  I can't seem to buy the new phone online without taking a £10 per month plan which is a lot more than I need. In the shop the phone price is considerably more expensive for some reason, and assistant was not in the least bit interested.  I tried to find out via EE's online chat, how to buy the phone and keep my £5 plan. Adviser had absolutely no idea how to resolve my query but was very keen for me to buy TV, broadband and just about everything except what I wanted!  I have been buying phones from EE for years (at least 4 phones) and this customer service experience is completely different from any of the previous.  Any advice?

[ee_user14 · Accepted solution]

It's your SIM that holds your phone number and thus account details.

Buy your chosen phone SIM-free from wherever you decide, and put your existing SIM into it. If your new phone takes a different size SIM to your current one, you can obtain a replacement pop-out SIM from an EE retail store or via EE-CS.

[XRaySpeX]

If you get it from EE you'll effectively be throwing the £10 initial top-up away. Try to buy it online from somewhere else at a comparable price, altho' the EE price is competitive even allowing for the £10 throwawy.

[hc031]

Thank you.  It is bewildering how in two attempts through EE's online chat the advisers failed to mention such a simple option.  I will look around, and thank you again for your help.

[hc031]

Thank you for the advice.  I will definitely shop around.