Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 78859 Views
  • 59 replies
  • 128 Helpful

Resolved! Apple one activation

Does apple one activation come by text or imessage.  And when will I receive the message it has been 3 days since the upgrade and 4 calls to support and still nothing.

Malkrae by Investigator
  • 4883 Views
  • 20 replies
  • 4 Helpful

Resolved! Re: Long term customers

I've been a customer for 22 years , and my contract is up at the end of October , my wife called recently and she was offered 25gb , unlimited calls and texts and free roaming in EU for £11 / month , I was told to call back when I have less than 30 d...

KB1235 by Explorer
  • 299 Views
  • 1 replies
  • 2 Helpful

Resolved! Refer a Friend

HiI just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says: "THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 A...

Resolved! perk code not working for upgrade

I am trying to upgrade my phone and have revalidated my ee perks account and generated a perk code but it says invalid when i try to add it. I noticed it says i have one active discount already but this will be for my old contract which expiring.Any ...

jamie303 by Visitor
  • 263 Views
  • 1 replies
  • 1 Helpful

Resolved! Cannot cancel 250ROW add on!

I want to cancel 250ROW add on. I go into app MOBILE > ADD ONS (then shows active add ons) > SELECT “250 UK to ROW mins & SMS”  I then get the attached page with NO REMOVE BUTTON.  I have even checked the prior page listing all active add ons for a s...

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Resolved! EE Perk Code doesn't work

I am trying to upgrade to either a new phone or a new sim only plan but the EE Perks code say its invalid. I just generated the code so how can it be invalid? I have tried typing it in and also copy and paste to no avail for both device contract and ...

NHS EE Perk

I am trying to request a new code and getting the following error message?Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representativeDoes anyone know what the issue is or how to resolve th...

asifm786 by Explorer
  • 412 Views
  • 5 replies
  • 0 Helpful

Resolved! Netflix Add On

I recently moved to EE and part of my monthly billing includes a Netflix Premium add on. However when I try to find this on the EE app it only allows me to choose Apple TV or Discovery Sports. How do I access the Netflix add on?

Cannot turn off auto-renew

Hi,I have a HayU subscription I would like to turn off. I have attempted to toggle the ‘auto-renew’ function off for the subscription on app and website but I keep getting an error and it will not allow me to turn it off.Could somebody please assist?