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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14567 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25048 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50366 Views
  • 55 replies
  • 13 Helpful

Upgrade anytime smart plan

Hi I was wondering if I can still upgrade my phone when I'm within the 100 days of my contract ending without paying the early upgrade fee even though I'm on a upgrade anytime smart plan as I no longer have the old device.

Bill

I appear to have been charged for 2 accounts!!! 

Mandi3 by • Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

Resolved! Bill

I cannot see my bill online!!! I have just upgraded and added a 1gb sim fir my daughter to which I spoke to several people!!! This was supposed to be £6! Not £17! On my account I was asked to add a number. I added my daughters and now I cannot even g...

Refund

Disgusting customer service. I chose to uograde with EE and what a massive mistake i have made. I cancelled after 2 days which i assumed was. Then they would not send a returns package after weeks of phone calls. Eventually, i got them to email me th...

Data usage

I would like to know how when I’ve never used all my allowance generally using between 2 & 3G I’ve used all 6g this month 5 days before it resets.

Previous Bills

Rather simple request but its proving to be more difficult than anticipated. I need my current and previous bills in PDF format for the last 2 months. Searching the forum suggests that 12 months of billing history is easily accessible. Searching my a...

Kamatz by • Explorer
  • 622 Views
  • 8 replies
  • 1 Helpful

Paying off my contract with 4 months left

I am trying to pay off my contract as I am struggling with my bill off £65 per month. I was told in the ee shop that if I pay £178 but only by calling 150 so I done that !The customer service team said I couldn’t pay of my contract because I have an ...

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