Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot pay on private browsers

In all occurrences your website is incapable of completing a mobile journey to check out and pay on private browsers (such as duck duck go, chrome incognito ) my bill was due the 6th still unable to complete the journey for payment leaving my account...

Understand billing if i choose upgrade option

I m on my running plan which cost me 72 pound nd you gave me option to upgrade phone nd plan.so if i upgrade plan then what will be the billing .

Resolved! Cancellation of services

I have moved country almost two years ago (July 2021) and I did not cancel my service because I thought I might have use of it when I visited the UK again. However I have not and cannot access the customer service line from my old UK phone any long...

Resolved! My daughters bill has doubled

My daughters phone bill has almost doubled thus month compared to this month

Resolved! My banck acaunt

hello, on 04/06/2023 I applied for an iphone 14 pro max, but it was rejected, and I paid 30£ but they haven't refunded when they will be in my account since i was not approved for iphone14 pro max

Contact info for EE

I have received my bill but it is more expensive than usual but states no add-ons. Who do I contact & how?

Resolved! Bill

I am being charged for a phone my son no longer has, it was sent back. He upgrade and seems to be paying for his old contract as well as his new.

Upgrade

My contract is up but it says I cant upgrade ? What is the reason for this ?

Resolved! Early Termination

Hi, due to transfer to outside of Europe (will be back to Japan), I need to early termination the contract, even still remaining 12 month for me and 18 month for my wife. Do you know how to early termination. Of course, I will pay the all penalty fe...

Resolved! Final bill

HiI'm about to terminate my contract early . I understand there will be charges and I have always paid by direct debit. How will I receive my final bill, will it be through direct debit still?