Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65660 Views
  • 69 replies
  • 14 Helpful

Leaving Ee

  Earlier today I received a promotion call from EE advising as I had been a loyal customer for 11 years I was eligible for offers. I made enquiries re broadband because I need faster BB I asked the advisor to call me tomorrow.meanwhile, I logged on ...

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rshar1 by Investigator
  • 1192 Views
  • 7 replies
  • 0 Helpful

Upgrade

hi On September 16, I renewed my contract for free, I didn't have to pay anything extra. I received confirmation of what phone I bought and what subscription I paid 30 £for the phone. Today I logged in to my account and the price for renewal is 240 £...

Itemised billing

Despite calling CS and cancelling my itemised billing, I am STILL being charged for this. Any ideas?

Trevor66 by Investigator
  • 771 Views
  • 5 replies
  • 0 Helpful

Resolved! Contract ending

Hi my contract is ending on the 23 September 2023. I’m leaving EE and want to take my number with me.  Why when I go to my account does it says I’ll have to pay £56.48 to “leave early” when I’m not leaving early? Surely I’m already paid until my cont...

iruhaku by Investigator
  • 870 Views
  • 4 replies
  • 2 Helpful