Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Credit check

I have a line on my account for my daughter tried to transfer it to her today so she can start paying herself as she wants to keep the number.she has a good credit score and has never had any credit problems but the operator said she failed the credi...

Extra charges

Helloi have been charged a extra charge of £120 it only tells me that is is for (main) I have no idea what this is for ,I have waited for 3 days to get a call back ,I’m still waiting,please help kind regards

Resolved! Last month

I’m in the last month of my contract so am looking at an I phone 13 mini , with EE it’s £38 per month and with Sky it’s £27 a month, would EE be able to match it or do I leave and go to Sky?

Re: i am looking for my history contact

i am looking my block number from ee thanks

Resolved! Apple watch contract

Hi All,I've got so much information on this forum so thanks for that. I have updated my Iphone to SIM only and that's fine. I have two more queries.How do I switch the watch to SIM only (ie the £7 per month ) When I try to upgrade online the only ...

Resolved! bill

I want to know my next bill direct debit date and the amount debiting. also the amount break down please

Downgrade contract date

Hi I want to go sim only when my contract is up on 16th March. How much notice and when do I give and how is best to change it to sim only? Tia!

EE upgrade not refunded after unable to collect

I live in a dodgy neighbourhood so wasn't able to get my upgrade to delivered to my home so I picked one of the EE stores, BIG MISTAKE. They told me to bring some ID to verify myself so I bought my passport. Went in the store to pick it up handed ove...

Card payment

Any advice please…I am trying to change my card payment details (old debit card expired) but it just won’t let me do it…

Resolved! How Do I Stop having Extra Chagres

I want to stay and pay only what am expected to pay every month, how do i set my plan not to have extra chagres every month?