Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Insurance

My phones screen is broken and i have an insurance on it .Due to my busy schedule can i send someone to the near by Samsung shop to fix on my behalf?

Mobile app and browsers not letting me upgrade/shop

Hello!I have been eligible for an upgrade since April 2022. However, every time I have tried to look at deals and phones to upgrade, the website never works. I am unable to click on the 'upgrade' button to see the phones, and whilst I am able to go o...

When will the app be back up?? I neef to pay my bill

Bill

Help

When did the started

upgrade

Good morning everyone , I tried to upgrade my mobile phone now , but is showing nothing an available I don't know if that's something wrong with page or something , my partner tried to log in into her account and everything is working .Any suggestion...

How much to cancel data sim contract

How much will it cost me to cancel a data only sim contract?

Change of direct debit date

Hi, my billing is 20th and direct debit comes out on the 28th, unfortunately I won't have been paid before this date so I have changed the direct debit for the 10th of each month instead. I have had a confirmation text to say it's been changed but on...

Credit check

I have a line on my account for my daughter tried to transfer it to her today so she can start paying herself as she wants to keep the number.she has a good credit score and has never had any credit problems but the operator said she failed the credi...

Extra charges

Helloi have been charged a extra charge of £120 it only tells me that is is for (main) I have no idea what this is for ,I have waited for 3 days to get a call back ,I’m still waiting,please help kind regards