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Leaving EE at the end of the contract

Bart12341
Investigator
Investigator

‎13-11-2023 04:58 PM

Hi, 

 

I'm at the end of a 24 month contract, contract is ending on 9th of December. Last payment of the contract is due at 19th of November, but I can upgrade free of charge now. As I'm going to leave EE anyway, I'm wondering when can I request pac code without incurring any charges? Would be now, as I'm being offered free upgrade, after last payment has been taken or after the day contract runs out on 9th of December? I've got my eyes on one deal that will run out after black Friday and I'd be keen to get it before it's expired. 

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3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎13-11-2023 05:20 PM

It's not when you request your PAC that matters (they have a 30-day validity) but when it is used by your new network to port your no. The fact that you may upgrade now only applies to taking a new contract with EE, not with somebody else.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Bart12341
Investigator
Investigator
In response to XRaySpeX

‎13-11-2023 08:31 PM

That actually clarifies things a little bit. So when can I actually send the pac code to the new supplier to be on the safe side so I don't incur any charges? My understanding would be that once it's paid off, which in my case is 19th of November, it should not matter anymore to EE as I've fulfilled my bits on the contract? 

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XRaySpeX
Grand Master
Grand Master
In response to Bart12341

‎13-11-2023 10:54 PM

Yes, in your case you should be to port out once your final bill has been paid since that bill will already include any payments due up to 9th Dec.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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