Account Billing - Bill jumped from 53.50 to 61

L4993RZ · ‎12-11-2023

Hi there everyone,

I haven't really checked my bills but now I see that my original contract which was a iPhone 14 Essentials 125GB at 77 quid a month with F&F discount, billed at 53.50, has jumped since March to 61ish and I don't understand why. Before I contact customer support, would you please help clarify if I am missing something here? And no, no extra charges that would explain this in the bill details.

Kind regards,

Zi

bristolian · ‎12-11-2023

I would suspect this is the annual inflation-linked price rise, which in 2023 was 14.4%

XRaySpeX · ‎12-11-2023

It's the annual CPI + 3.9% increase (14.4% this year) that you agreed in your contract that is applied each year from 31st Mar. - see MOBILE CPI PLUS PRICE CHANGES

So for you £53.50 + 14.4% =£61.20

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

L4993RZ · ‎14-11-2023

Thank you both. Never knew this was something as it was my 1st year in UK. UK legislation for consumer protection is just a joke.

XRaySpeX · ‎14-11-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Most other providers do similar.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)