Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

Are you notified of extra charges before your bill is produced by EE and if yes how soon before your bill?

It’s too much high rate. Networking reception some where too much poor.

Upgrade

Hi I'm due to upgrade tomorrow and I'm wondering how it works. I'm currently on a sim only plan and I wondered if I would be credit checked or limited to what phones I could upgrade too. Customer service don't have a clue so thought id ask here.

Charged for my bill twice

Hello,As the title says, I've been charged twice, I only get paid on the last day of my bill being due, I've tried to sort this out with you in the past however I was told that I needed to sort it out with my employer or the organisation that pays me...

My contract ends on the 18/12/23.

I ordered a sim only contract on the 10/11/23 order number xxxxxxxxxxxx, but i was keeping my same phone number, .but my handheld phone contract ended today 18/12/23. My sim only contract was to start on the 18/12/23 but my phone has now stopped wo...

given diffrent cotract

Resenty i brought iphone 14pro monthly pay for 24 months and a new sim with 10 pounds unlimited data why the store in didcot did not give me my deal, they told me i have to pay 84 monthly but now i am paying 116 pounds. I bought the phone in November...

Resolved! Re: Change of address text message

Hii want to change my address

Re: Cancelling

Live chat ? What live chat I have never yet got a real person.Ee improve your service.

Issue with Insurance Claim

HiOn 12th of Dec my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks.Today i called them for the follow up the said due to the load of work your claim is under process.Ver...

awful experience

I have to relocate to out of EU so I called customer service to leave my number, they said I have to pay nearly £370 due to I am still in the contract. When I was apply this number in westfield store, the sales did not explain about any contract and ...