Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Credit

Please help…I bought a sim on 25th March with 25GB data and it hasn’t worked and says it’s all been used. I’ve not been able to make one call or a text or use any 4g. thankyou.

Watch upgrade - problem

Question. How to log in to EE chat? The option is so hidden you can't find it. Maybe a link? After buying a new watch, EE forgot to charge me for the previous watch and I overpay for its subscription. thanks for the help.

Account credit

until a couple days ago it said that I had 125£ as credit in my account, now that my new bill for 123£ has come it doesn’t show anymore but it says I need to pay the bill? If I had credit will it pay with that credit? How can I check if I have credit...

Transferred from BT mobile to EE mobile

My mobile was transferred last year from BT to EE and to my surprise I appear to be on a 24 month Contract until Sept. 25.Can anyone tell me where I can see a copy of my EE Contract online?(I don't remember signing a Contract!?)

Resolved! Cancel contract

where do I see my itemised bill all I get is this forum every time I search fir

Resolved! Confirmation of discounts on Airtime plan

Hi . I have just upgraded and discussed over the phone the monthly amounts including trade in discount and 6 month half price airtime plan, but online it's only showing the original price for the tariff which is more than double. Where can I find con...

Upgrade for my SIM card not showing in the app

I recently decided to upgrade my plan through the EE app and it said I didn’t need a new SIM card to upgrade and I would receive a confirmation email but I haven’t received the email and my plan is still the same as before the upgrade have I misunder...

Discuss current bill

Hi all, I'm trying to call EE via 150 but after selecting relevant options I'm told Contact centre is closed. I thought they were open until 8pm. How do I contact please?

Where can I find information on what I have been billed

Hello,I have a SIM only contract with £13 per month. I have been charged £71 last month and £30 the month before. I don’t seem to be able to find out how I have been charged. Not interested in who I am making phone calls etc. as I rarely use it for m...