Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My mobile

Hi my contract is up and I can upgrade….does this mean that my device is paid off and it belongs to me? many thanks

sim only

I have a sim only play that should be £5.something a month why have i paid £23? I know i got more data but thats extreme

Resolved! How can I bar premium rate calls

How can I bar premium rate calls

Charged whooping amount after cancelling new device withing less than 24h.

I am not entirely sure whether thats right...couple of weeks ago I wanted to upgrade through the EE app and it redirected me to a website.I have multiple times tried pressing "UPGRADE NOW" and it kept sending me to the shop (Hence my understanding th...

Fraud

Somebody took a phone out using a address I lived in 9 years ago ,they took it out with a incorrect surname in 2014 , EE have no record of the contact but have been taking £27 a month out of my account for thr last 9 years , there has been no activit...

Change the plan for down grading.

I don’t use as much as my plan now.So l want to my bill small.

Need you to send me a statemement to use as proof of address

********************. Also thinking about going back to pay as you go, as i'm on a pension and can,t afford your present rate. Can you tell how to go about this please. [mod edit: please don't post personal details on the forum]

Having 2 contracts

I had a sim only deal with EE February last year and broke my phone, I went to my local EE shop and bought a new phone with a more expensive tariff in May, but now you are charging me for my sim only contract AND my new contract which I am now paying...

Resolved! End of contract

My sim only contract has ended. Can I continue monthly on same basis?

Call Transcript

HiDoes anyone know to get a transcript of a call placed into EE call centre? I feel like i have been lied to about the contents of a complaint i made and their mistake was covered up. Thank you in advanceJav