Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade trade in query

Looking to upgrade my phone/account etc and wanting to trade in for a month discount etc. I just need to know if the new phone and trade in package comes at the same time, so I have time to transfer all my info/contacts/photos to the new phone before...

Bill

Why if my bill so high this month

Resolved! Canceling my tablet contract

Want to cancel contract when it ends on the 22nd Feb.

Employee discount

I was forced go EE as I wanted unlimited data on my mobile after being with bt for about 40 years no issue. I work at openreach Supposed have 50% making cost 14 pound and you been takening 28 out month since September I found out today by superviso...

Resolved! Omg I just want to pay

I have just updated the app omg how the hell do I just pay my bill

Resolved! Change my Plan

I want to change to a SIM only plan and want to talk to someone via live chat but I cannot seem to find a link to do that. I'm at work and don't have time or the privacy to do this, can someone please provide me with the live chat link?

Resolved! Upgrade

I'm wondering if I can upgrade early?

NHS discount on upgrade?

HiI am currently eligible to upgrade for free if I swap my current phone in for the new one. I have the NHS discount code and it works if I'm trying to buy the plan I want separately (in the "got a gift voucher?" section n the basket, but the code do...

Resolved! Billl

Pay bill

Data

I did an add-up data bundle and I am unable to connect online which my usage is shoes 0mb out of 5gb but I have usage rate for my calls. Can this be amended please. @Lloyds