Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Ending my contract charges

Hello,I have requested a PAC code from EE and received a text saying that I could be charged £250 to end my contract, but I only have a sim contract. Is this correct ?Thanks, Alison.

Resolved! Valor que paguei a mais no plano

Read moreFiz um plano não promoção o de iria pagar £ 14,00 durante alguns meses, mais foram descontado £64,00 da minha contaFiz um plano não promoção o de iria pagar £ 14,00 durante alguns meses, mais foram descontado £64,00 da minha conta

Cancel one of the phone contracts on my account ?

I have two phones on my account , how do i cancel one of them ? The minimum contract has finished already.

EE No Frills Access Sim only 12m

Hey so i've joined EE just the other day, i had received a email with a reference number, i was then phoned by someone at ee, they said the system hadn't run the credit check, so they manually put the credit check through and asked me all the questio...

Resolved! Cancellation of contract

I need to cancel my contract how can I do it

One off payment during instalment plan

Is it possible to pay one off payment in the middle of contract for instalment phone? Does it affect the contract?

Change address

Hello,I need to change my address please so payment this month goes through. How do I do this please?Also, I’m aware you were doing a discount for emergency workers or blue light holders, can you tell me if this is still the case please. Thank youLin...

Need contact details for complaint

Hi AllI am trying to find out how to follow up a complaint made directly to the email address of the chief executive as per what can be found online as I have heard not even an acceptance of the complaint and now have a SECOND complaint to make, and ...

Clicking 'View Upgrades' in My Account leads to a 404 Error

My contract expired at the end of October last year (only just realised, my bad). When clicking on 'View Upgrades' in the upgrade section of my account redirects me to the shop, but only gives a 404 Page Not Found error.Makes upgrading rather inconve...

Upgrade

I would like to know when the numbers on my account are due an upgrade please