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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60657 Views
  • 69 replies
  • 14 Helpful

Historical itemised bills

Hi,I need to get a copy of the call history going back a few months for one of my numbers but I don't have itemised billing.  I've never needed it before and I'll probably never need it again, it's just a one-off requirement.Is there any way of retri...

borednow by • Investigator
  • 1239 Views
  • 2 replies
  • 3 Helpful

Phone services down whilst abroad

Hello I need to pay my bill as my services have stopped but I cannot call 360 or 150 as i am abroad - how can I pay and resume my services asap- I tried to do it online but a different email is registered with my device i dont know why as it is not m...

Magzi by • Visitor
  • 349 Views
  • 1 replies
  • 0 Helpful

Resolved! Missold

Missold a contract. My iPhone 12 Pro Max went dead before my contract expired. I went to EE store in Plymouth. I was told it was probably unfixable and would need another contract. So I took one out. They didn’t tell me that if I went to the Apple sh...

Robbo599 by • Investigator
  • 778 Views
  • 7 replies
  • 0 Helpful

Mobile.line

I need to chat to someone about my line, I have already contacted you today about it and was assured that my line would be up and running as i have an arrangement in place but you have cut me off 

Outstanding money owed

Hi allMoorcroft debt recovery have contacted my wife stating that she owes EE some £102 from 2014 for an old contract (on an old number) at a previous address. She's baffled by this as she has been with EE (at our new address since 2015) for the past...

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