The EE Community

Restrictions

After several conversations today with EE and not getting anywhere, I asked to find out when my contract was up for renewal. I’d like to know why you have restricted my mbps speed to less than 10?!  I’m miles away working and now cannot even have a c...

WiFi Calling keeps self-disabling

I switched from BT to EE (mobile only) a few weeks ago and have since had problems with WiFi Calling which keeps repeatedly self-disabling, often when I switch on in the a.m. to find WiFi Calling switched off. Or someone says they can’t hear me and I...

Why cant i phone abroad?

EE TV options, switching from sky stream.

Hello all, looking for some advice. I have quite a few questions. I have served 31 days notice to cancel sky. Prices going up to much and the admit on the call was clueless to help with my requests to downgrade to reduce costs. I see some benefits ov...

Did not receive 24 month Xbox ultimate and £70 EE Game Card with Xbox Series X

I ordered a Xbox series X bundle with 24 months of Xbox ultimate and a £70 EE game card and when it arrived only the console was in the box with no cards, have received no emails, texts or anything in the post so far. Any ideas when I will get these ...

EE Perk code not

Hi,could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!! 

XBox Game pass issues

Hello there,Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no ...

Dark web security does not work

Hi! The dark web security does not work. It does not load completely . It keeps on saying ‘loading’. Or it states there is something wrong. Or an empty screen. Is it possible to fix this? Kind regards, Xander

4 G wifi connected but no Internet

It worked on my laptop but will not connect to the Internet on my Android phone. Any idea why and more importantly how to solve this?? I had just purchased data for it and cannot use it 

Can’t link my EE TV subscription to EE TV app

Hi, I’ve completed setup for EE TV fine and called EE, as the EE TV app does not recognise a subscription to my account and same login details.i have signed out of the app and deleted, reinstalled it and paired to my tv and I am still getting an erro...