Change the Data allowance to include call allowance
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09-11-2023 06:43 PM
Hi,
I would like to ask if I can lower the data allowance and then include the call allowance in the contract with the same monthly contract price. I just started my 24-month contract last October.
Thank you.
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09-11-2023 07:02 PM
Many years ago, most call allowances were for a finite quantity of minutes, unlimited calls & texts is now pretty standard.
What do you mean by "include the call allowance in the contract"?
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09-11-2023 07:08 PM
Our contract has only 125 data allowance, 100 UK text only. Can we change that it will included in the contract with less data allowance? thank you.
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09-11-2023 07:26 PM
No, is the short answer. You committed to a 24month minimum term at that price point.
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09-11-2023 09:39 PM
Doesn't sound like a contract plan to me!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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09-11-2023 09:47 PM
@jm0511 if your on a 24 month data sim only contract only customer services can change the plan type but it would have to be the same price or more per month let us know how you get on 🙂

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09-11-2023 09:49 PM
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09-11-2023 10:11 PM
lowering the data allowance and insert some call allowance with the same
monthly of £25? Thank you

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09-11-2023 10:14 PM
@jm0511 you will need to discuss that with customer services on 150 from your EE sim or freephone 0800 956 6000 option 2 option 4 from any other phone.
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09-11-2023 10:25 PM
One more thing, I can't receive call and call the 150 hotline. Is there
any setting the I need to change?

- I just paid to renew my 25gb 30day plan, but only 2gb shows in data allowance! in Pay as you go
- Monthly data allowance different from plan in Contracts & Billing
- I can NEVER upgrade online in EE app and website
- Mobile data in Pay as you go
- Trade In allowance not deducted from bill. in Contracts & Billing