Recently left but still taken full amount

ProudyTinks · ‎05-02-2023

I have recently left at the end of my contract. I have been charged the full amount for the month. How do I get it back? I ported my number to my new provider. I had notified EE that i was going to leave. I thought I’d have got the refund by now.

Chris_B · ‎05-02-2023

@ProudyTinks If you bill was issued before you ported your number then it started the automatic process of payment.

Refunds take around 5-7 working days.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

ProudyTinks · ‎05-02-2023

Thanks Chris. I’ll wait a bit longer then, but it was about the 20 something of Jan and payment came out end Jan.

XRaySpeX · ‎05-02-2023

It's not the payment date that is the cut-off but your billing date which is about a week beforehand.

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A2001 · ‎16-10-2023

I've just had a similar thing happen, did you get this resolved?