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madeline50
Established Contributor
Established Contributor

‎16-10-2023 12:51 PM

Hi just wondering why I have not had a text with this month bill details ? My bill date is the 15th ? I have been getting these for years but not last two month last month I sent messaged then got the text but I would prefer just getting the text with out having to remember thank you 😊 

0 Helpful
5 REPLIES 5
Katie_J
EE Community Support Team

‎16-10-2023 02:57 PM

Hello @madeline50. 

Welcome to the community.

Have you recently upgraded or made any account changes that could have stopped your bill reminders?

Katie

madeline50
Established Contributor
Established Contributor
In response to Katie_J

‎16-10-2023 03:51 PM

Thanks for message 

no I haven’t made any changes 

0 Helpful
Katie_J
EE Community Support Team
In response to madeline50

‎16-10-2023 04:13 PM

Thanks for confirming @madeline50. 

I'd recommend giving us a call so this can be looked into further. 

Katie

madeline50
Established Contributor
Established Contributor
In response to madeline50

‎16-10-2023 04:18 PM

I will when I get time thabks

 

0 Helpful
Katie_J
EE Community Support Team
In response to madeline50

‎16-10-2023 04:18 PM

Please be sure to keep us updated @madeline50. 

Katie 🙂