Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Itemised bill

Hi. I need an itemised bill for December 2022 for evidence in a court case. How do I get a copy please?

Expired Debit Card

The page to add details of my new debit card hasn’t been working for over a week & my automated payment is due to go out tomorrow

Resolved! Promise to pay

Hello, I recently had a P2P, and I managed to clear it earlier than I had expected. Now, how long do I have to wait for my full account to be reconnected? I need my Apple Music back!

Resolved! Being charged with extra then my promised plan

Hi why i am being charged extra on my monthly plan even though I don’t use any extra services.my plan is £69 monthly but i am charged £88 monthly now for no reason.

Resolved! Length of my contract

Hi when is my contract ending please

Billing

Hello team,I did a couple of upgrades in the past few months and I don't seem to understand my bills.Can you please let me know what my monthly bill is. That is I need to know how much I will be charged on a monthly basis.Best regards

Spend cap

Iam struggling to find the spend cap.

My mobile contract expired

Resolved! How long left on my contract for my mobile phone please

Resolved! Combining two accounts

I'm an existing EE mobile account holder and my wife has just joined EE from O2. She has registered a separate account although both are paid from the same bank account. Is it possible to combine the two accounts into one so we can take advantage of ...