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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14111 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24731 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49470 Views
  • 55 replies
  • 13 Helpful

Picture charging

I was charged for two pictures this month.  One was a picture and is fine, the other I do not understand.  The only possible item is an underlined mobile number.  Would that be classed as a picture?  There were no emojis in it.  

EE say i’m not the account holder

My dad used to be the account holder and he’s gone back to Portugal as he’s from there and all the details on my EE account have my name on it however whenever I want to change something on my account they want confirmation from him as he’s somehow s...

Website error

I'm trying to pay my bill but a message keeps popping up saying 'this is awkward, please try later'.  Anyone else having this issue as I want to pay today with a different payment method 

Extra charge

Hi, My bill has been debited from my account however the charge is around £100 more than normal. When I log into my account I can’t see anything to suggest that I’ve gone over my allowances. I mainly use my work phone these days too, so I use this ph...

EE door-to-door sales; everything you need to know

A simple guide to EE doorstep visits We have local teams out in the field, bringing their Full Fibre broadband knowledge and super-fast expertise directly to your doorstep. Our local team members are fully trained in EE Full Fibre products and servic...

Sean_D by • Former EE Community Manager
  • 69330 Views
  • 0 replies
  • 3 Helpful

Termination

Hi, my contract is due to end I have swapped my number over to another network but now it’s saying the number is invalid to call. Somebody called yesterday and was supposed to call me back but hasn’t. Could someone please contact me @Contract 

KatieB94 by • Visitor
  • 252 Views
  • 1 replies
  • 0 Helpful

EE Perks

Hi, I am due to upgrade my contract as it expires in 3 months. I have just registered for EE Perks, been verified and received 2 out of my 5 codes. When in the EE shop (online) trying to upgrade to a new phone and contract my code does not work. Do I...

Chris2514 by • Investigator
  • 332 Views
  • 5 replies
  • 0 Helpful
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