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Contract

Sheryljane95
Visitor

‎03-10-2023 04:06 PM

My contract finished last July, I am still paying my contract and it will not let me cancel or upgrade as it says I am not the account holder??  I have ended up cancelling the direct debit as I have tried everything to upgrade or cancel. But I want to say with ee network?

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎03-10-2023 04:17 PM

Hi @Sheryljane95 

To cancel you need to speak to EE CS on 150 and give 30 days notice. All that has ended is your minimum contract term. Your contract continues on a rolling monthly basis. 

As for the account holder issue this is becase you set your account up incorrectly. Log into your online account - plans and subscription - manage numbers and change your settings to bill payer. 

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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