Contract

Sheryljane95
Visitor

‎03-10-2023 04:06 PM

My contract finished last July, I am still paying my contract and it will not let me cancel or upgrade as it says I am not the account holder??  I have ended up cancelling the direct debit as I have tried everything to upgrade or cancel. But I want to say with ee network?

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Northerner
EE Community Star
EE Community Star

‎03-10-2023 04:17 PM

Hi @Sheryljane95 

To cancel you need to speak to EE CS on 150 and give 30 days notice. All that has ended is your minimum contract term. Your contract continues on a rolling monthly basis. 

As for the account holder issue this is becase you set your account up incorrectly. Log into your online account - plans and subscription - manage numbers and change your settings to bill payer. 

 

Thanks 



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