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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14619 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25069 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50473 Views
  • 55 replies
  • 13 Helpful

Out of contract charge

I thought my contract finished Jan 2023 but it was actually Jan 2022 so I’ve been paying for the cost of the phone when I only needed SIM only all this time.I assumed EE would just stop charging me the cost of the phone when you go out of contract?

Blocked

Hello due to no fault of my own ee blocked my handset. The payment and account has now been settled and closed. So can ee please unblock the phone as its not fair I've paid for a handset which is blocked and not able to use

cancel my contract

I just want to cancel my contract because i am not able to get a strong signal on my room so i just want to cancel the contract i just bought a new sim so that getting contract with them i just need to cancel it from yours.

Friends & Family code not working on early upgrade

HiI've been given a friend's & family code to use but it doesn't appear to be working when trying to upgrade. My contract end date is 12th Dec but I can upgrade for free from 29th Oct (today). When I select a plan (I've tried multiple phones and plan...

mikeyplum by • Investigator
  • 640 Views
  • 5 replies
  • 2 Helpful

Can't see bill

I can’t see my bills how much did I pay    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Add Line

good evening, I have a problem and I am very angry with the EE company because for 4 months they keep telling me that I will be eligible for a new line and every time I make a payment they come in and tell me that I am not eligible why you've been ly...

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