Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Transfer of ownership

Hi they I done a transfer of ownership from my nans account to my own account do I have to pay 2 bills or not

Bill

How can I pay my bill

About my sim deal

I set up a sim only deal online yesterday with Shaun I give all my details and excepted the contract I got cut of near the end so I would like to know if contract was excepted

VAT invoice

Hi there.I'm a new EE customer and set up a new account explaining that my company will be paying the bills. I've just received my first bill and there's no VAT on it! I've done some digging and it would appear that there's a difference between a b...

invoices required monthly please showing the vat can we download them

Phone bill

Why have I been charged an extreme amount of money for my bill this month.With my phone bill and my ear bud play my bill should come in at 40 pounds. Why have I been charged 108 pounds this is unexceptable and will cancel my direct debit