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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15000 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25295 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51471 Views
  • 55 replies
  • 13 Helpful

Website error

I'm trying to pay my bill but a message keeps popping up saying 'this is awkward, please try later'.  Anyone else having this issue as I want to pay today with a different payment method 

Extra charge

Hi, My bill has been debited from my account however the charge is around £100 more than normal. When I log into my account I can’t see anything to suggest that I’ve gone over my allowances. I mainly use my work phone these days too, so I use this ph...

EE door-to-door sales; everything you need to know

A simple guide to EE doorstep visits We have local teams out in the field, bringing their Full Fibre broadband knowledge and super-fast expertise directly to your doorstep. Our local team members are fully trained in EE Full Fibre products and servic...

Sean_D by • Former EE Community Manager
  • 69642 Views
  • 0 replies
  • 3 Helpful

Termination

Hi, my contract is due to end I have swapped my number over to another network but now it’s saying the number is invalid to call. Somebody called yesterday and was supposed to call me back but hasn’t. Could someone please contact me @Contract 

KatieB94 by • Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful

EE Perks

Hi, I am due to upgrade my contract as it expires in 3 months. I have just registered for EE Perks, been verified and received 2 out of my 5 codes. When in the EE shop (online) trying to upgrade to a new phone and contract my code does not work. Do I...

Chris2514 by • Investigator
  • 343 Views
  • 5 replies
  • 0 Helpful

Re: Suing EE

Hi i upgraded my contract to get a new phone. I rang EE to keep my old number and my bill came through at £875 i will be getting a refund or i will sue them!! 

Iinnz by • Visitor
  • 363 Views
  • 2 replies
  • 1 Helpful

My bill

Hello, I have a contract which should be 76.50 per month, but they charged me £112 I don’t know why? How can I know why they charged me like this?

Sherzad by • Contributor
  • 305 Views
  • 4 replies
  • 0 Helpful
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