Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upfront costs

Hello all,I hope you are well. I took out a contract for a device and it has arrived today and after looking at my first bill it is saying that it has been paid already, no money has been taken. My upfront cost was roughly the amount of the first bil...

Resolved! Lost found after new contract

24 hours after entering new contract I found lost phone can I cancel contract

Upgrade

I was offered a free upgrade but I keep on being sent to the register you EE accounts. I have one account, my mobile and that is already on there. I cannot get passed this page.

Resolved! Upgrade first bill

So I recently upgraded, I was not expecting the £160 bill, which I can’t afford all at once, but now me and my girlfriend have both been cut off! Is there no way I can pay a bit off to get my service back, I intend to pay it, it’s just recently I’ve ...

Resolved! How do I get a paper monthly bill

I'm meant to have a fixed bill and spending cap

All the charges are a joke

Cancel contract

Hi would like to cancel contract immediately. My contract finished 05/11/2022. I have been trying to contact you for some time on 150 with no success. My son is now helping me with this chat as I am not the best at texting. I have also been to my loc...

Not received SIM card but getting charged

I have received bill by post so EE obviously have my address.Haven't sent my SIM card and I have no mobile service

My account says thanks for upgrading but I haven’t upgraded

I’m really confused. Just logged I to my app and I’ve got a message on the screen that says thanks for upgrading but I haven’t. Is this an EE mistake?

Wrong plan and sim not delivered

Hello , i setup 2 contracts over a week ago. One for my existing sim and I ordered a sim for my son. I was meant to have 10gb but it says 2gb?! Which has run out nearly. Also my sons sim has still not arrived! Please call me on xxxxxxxxxxx. Thanks [M...