Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Out of contract but want to stay with EE not paying upgrade prices

Hi, I have an old SIM only deal that the contract ended last Aug 22. I want to stay with EE and keep my number but I shocked at what is being offered by EE. Why I'm I being charge 'upgrade' price when my contract ended 9 months ago. How can I buy ...

Resolved! Who is my account holder that pays my bill

I don't have a breakdown of my bill

Hey i got a phone on contract for a friend can i cancel it?

Bills

Resolved! How do i update EE when i move house

I am wanting to give EE a change of address. How do I do this

Transferring a number

Hello, I’ve just ordered a new sim & phone plan, but I want to keep my current number. How do I do this? I am currently a customer of EE. Also, do I need to cancel my sim only plan or will it cancel automatically??

Resolved! To call 011 how much is costing me

About bill

Why did you over charge me?

Resolved! Disappointed

The site has been down for days now and it's the only convenient way I can pay my bill which is now overdue which I don't like. Made a special trip in my lunch break today into store, only to be told, couldn't help as 20 mins minimum wait. Waste of e...

Breakdown of cost

Good morning EE, can you breakdown the costs on my account for each number on this account please.