24-09-2023 08:25 AM
Hi on 20th September early morning I made a payment of around 13 pounds for a 2 GB add on. An emergency update because I really needed it
But entire data i had no mobile data . So my question is if you charged for that amount and I got no data why should I have paid the money ?
you can check from mobile data usage that data , I might have just used some MBs left over from the last month and then it got fully cut off. Can my money be refunded please else it’s a con really if you have charged and provided me no data
24-09-2023 10:28 AM
Hi @VeeAsh
Welcome to the community.
I'm really sorry to hear that. I suggest speaking to our Mobile Care team so they can check your account and find out what happened.
Chris