New sim only deal

Parkipaint · ‎23-09-2023

Just took out a £25.00 a month sim only deal online and my contract says its £28.58 every month!

How does this work then EE?

Northerner · ‎23-09-2023

Your contract is plus VAT which is a legal requirement.

If you are still unhappy then speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎23-09-2023

No, the advertised price has to be VAT-inclusive by law for consumer contracts. Anyway VAT on £25 is £5.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G · ‎24-09-2023

Hi @Parkipaint

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to check why the bill seems to be higher.

Chris