Contracts & Billing

Upgrade and Trade in

So I upgraded on a flex deal and as part of the deal, over the phone, I was told if I traded in my old phone I would get £18/month discount on my plan. I get a 20% perk discount through my job and added this to my account the following day via the he...

Bill

I’m trying to pay my bill but because you have updated the app I can’t 

Sim contact

Hi, can I leave a sim contact at any time? Is there a charge? Thanks 

Paying my bill

I can't use my app to pay my bill, EE will now cut off my data and I will probably be charged extra. This isn't acceptable. 

Debit card blocked after transfer to Tesco mobile

HiSince transferring to tesco mobile from EE my debit card has been blocked for any online card payments to anywhere.  I've contacted the bank and they say there is no block from their side, it's apparently a common problem when transferring and I ne...

Upgrading

Hello I'm thinking of up grading from my SIM only plan to a phone and SIM plan do I have to cancel my SIM only plan before I upgrade to phone and SIM 

Thinking About Paying My Bill Early

Hi guys, i get paid on the 10th of every month hence why pay my bill on the day i get paid...now the 10th falls on a weekend so i get paid next friday, if i pay my bill early (a day before due date) what will  be the benefits of me paying a day early...

How much is my bill and whens my direct due please

My bill

Hi I have just paid my bill my can’t I get on my 4G ?

Hi my app is not working

Hi I try to open my app to pay my bill but the app is not working