Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Blue light card

I’m trying to upgrade my to a new SIM only deal. Can the blue light card 20% discount be applied to existing customers and not just for new customers?

Resolved! Upgrade

Hi I wanted to see what deals you can offer for an upgrade

Resolved! Bill after 2 days?

seriously I pick my phone up 2 days ago and set it up yesterday and I've been billed ? Joke of a company. I set a direct debit up for 1st of month. How can you get a bill without using the service????

Resolved! I need help with my contract

Good evening how are you? My name is Samia and I will like to don't renue my ee contract can you please help me

Resolved! Hi

How cd. I change my direct debit account details?

No “ End User” on my account please !!

I have noticed EE has established “Bill payer” and “ User” for my account with different terms . I am THE ONLY ONE USER OF MY ACCOUNT . No family member or friend is allowed to use or share, buy add ons or do anything to my account which is for MY OW...

No suitable plans available

Hi. I would like to check the plans for a couple of phones, because I don't know which one, I should get, but unfortunately when I select a phone it says no suitable plans available. Yes, I read the other topics and no i don't want to do it on the ph...

Itemised billing

Hello, Is it possible to receive calls history on my devices for the last 3-6 months. Thank you.

Upgrade

When i go to upgrade it gives me no option?

Ending contract

I will be cancelling my service when my contract ends on Dec 27th 2022. When I give my 30days notice do I have to wait until that date or can I give notice 30days before the end date ready for Dec 27th to be the final date. I am intending to keep m...