Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Fraudulent activity

My phone has been blocked from making calls texts and having 5g. upon speaking to someone from EE who was rude and not helpful in any way shape or form, I was told I’d need to go in store with id to reactivate my account. has anybody experienced anyt...

Resolved! Stop the phone

I left an inquiry, but I want to stop my cell phone. Because now I have no reason to come back to Korea and use British USIM. I have never used the plan after paying all the unpaid bills, so please stop my phone immediately.

Itemised

Resolved! Wait for apple watch

Am I as well waiting till after 31 march to order my watch upgrade with the price increase?

Billing

Hi is there an actual online chat available.? I'd like to discuss my account with someone

1GB Data Boost for new plan - but not taken out a new plan

As the title suggests, I just received a text from EE stating 'we've added a 1GB Data Boost to your account because you've added a new plan', but I have not added a new plan. I have my 24 month contract, which ends June 2023 and also my daughters SIM...

Number on my phone bill

Has anyone else had this number come up on their phone bill when it isn’t a number they have called or messages?

PR7 1SP

Resolved! End phone contract but what about my watch

Hi- I have a question. So I have a watch plan that is linked to my phone. I’m thinking about paying off my phone contract early. Where does this leave me with my paired plan? Obviously it’s a separate contract but I’d like to know whether I can conne...

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If I'm on a SIM only contract, can I switch to a contract which allows me to get a new phone