Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! my contract

how much have i got left to pay my contract off

How cha ge bill payer message

I can't get into sections on my phone because message says I need to contact the bill payer, but I am the bill payer! What should I do to resolve this?

Penalties for terminating contract early

Hiwhat are the penalties for terminating a mobile contract early? A 50% employee discount was not applied when contract was taken out. 18 months left on contract. Is it still worth me terminating early and reapplying for new contract with discount a...

Ee

Would like to get a sim contract for my parther

No Upgrade Option On Expired Contract

HiSo I recently purchased a new phone direct from Apple and moved my EE Sim (eSIM) over to the new phone. I am now looking to alter my EE SIM Only contract and it wont allow me saying I have a new phone - but this wasn't supplied by EE and has nothin...

Resolved! My mobile

Hi my contract is up and I can upgrade….does this mean that my device is paid off and it belongs to me? many thanks

sim only

I have a sim only play that should be £5.something a month why have i paid £23? I know i got more data but thats extreme

Resolved! How can I bar premium rate calls

How can I bar premium rate calls

Charged whooping amount after cancelling new device withing less than 24h.

I am not entirely sure whether thats right...couple of weeks ago I wanted to upgrade through the EE app and it redirected me to a website.I have multiple times tried pressing "UPGRADE NOW" and it kept sending me to the shop (Hence my understanding th...

Fraud

Somebody took a phone out using a address I lived in 9 years ago ,they took it out with a incorrect surname in 2014 , EE have no record of the contact but have been taking £27 a month out of my account for thr last 9 years , there has been no activit...